Who are we?
Scratch Financial ("Scratchpay") is a financial technology startup, based in Los Angeles, California. Our goal is to help more pets get medical care by providing smart and simple payment solutions to pet families. While in the veterinarian office, a pet owner can visit Scratchpay’s website from their phone, fill out a simple application, and get approved for a payment plan for their veterinary bill within seconds. After launching our beta product mid 2016, Scratchpay is now the United States' largest provider of payment plans for veterinary care! We place a high degree of importance on team dynamics and have a transparent and open organization. We are a team of ambitious people who are passionate about our common goal and our respective areas of responsibility. We deliver fast, continuously iterate, and encourage rapid response to change.
Recently awarded the #1 start-up in the veterinary industry, Scratchpay is eager to add members to our team to help us continue revolutionizing the way pet owners pay for veterinary care! If you are interested in making a direct impact in one of America's top start-up companies and feel the below description resonates with you, we urge you to apply.
More about the specific role:
There are many ideas for trials, features, and materials that we can develop to improve our clinic partners’ Scratchpay usage, in addition to new ideas for how we may acquire new clinic partners. While we have these ideas, we’re looking for someone to lead the charge on how to measure the success and systemically track results from these trials.
As the lead partnerships analyst, you will be responsible for partnering with folks on the partnerships team in scoping limited roll-out trials for proposed ideas, determining pilot plans / metrics for success / timelines for trials, and summarizing key results to help management make go or no-go decisions quickly for these trials.
You will also be the point person for the team to create monthly team reports for our key results measurement and various ad-hoc reporting asks from the management team.
Some qualifications include:
1 - 3 years of analyst experience or similar role in an analytically rigorous environment
Strong verbal / written communication skills - you should have an ability to concisely and accurately communicate the nuances of an issue if asked, but be able to pull out the relevant key insights for the management team
Excel and SQL (we use BigQuery) advanced knowledge is a must
Business case analysis - you should have a basic knowledge of profitability, ROI, and know how to apply each of these concepts to build impact analyses and feel comfortable recommending a “go” or “no-go” decision based on a holistic business knowledge.
Project management - to be successful in the analyst role, it will require some project management (timeline scoping, documentation, and email follow-through). You should feel comfortable setting deadlines for yourself and other team members, and feel confident that you will meet those deadlines.
Bonus qualifications: experience in veterinary / animal health, consulting, or FinTech
Below are a few questions we think about when evaluating if someone will be successful as a Scratchpayer:
- Are you an empathetic listener / creator? We develop our key initiatives based on the design thinking process, and value those who can put themselves in the shoes of others to create the right solutions through thoughtful research, questioning, or listening.
- Can you work independently and thoroughly, but know when to raise important questions to the team? Being able to work independently is crucial for success, but you will sometimes think of questions or points relevant to other teams; knowing when to raise these questions and points is a must.
- Are you a strong communicator? We value those who can concisely relay the most relevant information to the right team members and those who can easily switch between high-level and low-level communication.
- Are you willing to give and receive feedback in a constructive way? We continually challenge each other to improve through timely and constructive feedback, and we are looking for those who believe feedback is a gift.
Apply directly (send resume and a few sentences about your interest in the role) to email@example.com or through the platform.