Clinic Success Specialist at Scratchpay
Pasadena, CA, US
Scratch Financial ("Scratchpay") is a financial technology startup, based in Los Angeles, California. Our goal is to help more pets get medical care by providing smart and simple payment solutions to pet families. While in the veterinarian office, a pet owner can visit Scratchpay’s website from their phone, fill out a simple application, and get approved for a payment plan for their veterinary bill within seconds. After launching our beta product mid 2016, Scratchpay is now the United States' largest provider of payment plans for veterinary care! We place a high degree of importance on team dynamics and have a transparent and open organization. We are a team of ambitious people who are passionate about our common goal and our respective areas of responsibility. We deliver fast, continuously iterate, and encourage rapid response to change.

Recently awarded the #1 start-up in the veterinary industry, Scratchpay is eager to add members to our team to help us continue revolutionizing the way pet owners pay for veterinary care! If you are interested in making a direct impact in one of America's top start-up companies and feel the below description resonates with you, we urge you to apply.


More about the specific role:
Scratchpay partners with veterinary clinics across the United States and with the goal of providing pet owners simple, friendly payment plans. The primary focus of a Clinic Success Specialist is to train veterinary clinics by teaching them about our platform & influencing them to use Scratchpay as a preferred financing option.
 
As a Scratchpay Clinic Success Specialist, you will be responsible for several short training sessions a day, alongside making check-in calls out to specified practices who may need training help or other supplies re-orders. If you enjoy helping people save more pets through phone and webinar training sessions, this could be a great fit! 
 
This position is based in Pasadena, CA, and there is flexibility for remote work for California-based applicants. 
 
Some qualifications include:
1 - 2 years of outbound sales, L&D, account management or client-servicing experience
Strong verbal / written communication skills - We’re looking for someone with the ability to communicate effectively over the telephone and can communicate equally as effective via email. 
Strong time management and follow up skills
Independent/Self-Motivated - We’re looking for someone that completes their own role largely independently within defined policies and procedures but knows when to seek intervention from his/her manager.
Eagerness to learn - continually seeking to improve presentation and training skills
Bonus qualifications: experience in veterinary / animal health or Financial services.
Below are a few questions we think about when evaluating if someone will be successful as a Scratchpayer:
  • Are you an empathetic listener / creator? We develop our key initiatives based on the design thinking process, and value those who can put themselves in the shoes of others to create the right solutions through thoughtful research, questioning, or listening.
  • Can you work independently and thoroughly, but know when to raise important questions to the team? Being able to work independently is crucial for success, but you will sometimes think of questions or points relevant to other teams; knowing when to raise these questions and points is a must.
  • Are you a strong communicator? We value those who can concisely relay the most relevant information to the right team members and those who can easily switch between high-level and low-level communication. 
  • Are you willing to give and receive feedback in a constructive way? We continually challenge each other to improve through timely and constructive feedback, and we are looking for those who believe feedback is a gift.


Apply directly (send resume and a few sentences about your interest in the role) to Angela@scratchpay.com & Lia.Kelley@scratchpay.com or through the platform.